There are a few ways to connect by FTP to a host. The easiest way is using Internet Explorer which has the best ftp support.
In order to connect through FTP to your browser, you should just use the following address:
ftp://YourFtpUser:[email protected]
However, if your FTP connection user is similar to [email protected], then you will have to URL encode it in the following manner:
ftp://YourFtpUser%40YourDomain.com:[email protected]
In the above case, it is important to note that the FTP username is:
YourFtpUser%40YourDomain.com
This address is URL-encoded and comes from [email protected], where @ has been substituted with %40, which is the ASCII code for @.
If you still have problems connecting by FTP, it is possible that your outgoing FTP port 21 is blocked by your local firewall or Internet service provider.
If this is not the case, then your FTP server might be unreliable and you should transfer to a stable FTP service provider. We have discussed a blocked FTP Port 21 in another Knowledge Base article.
abdicar.com's customers are welcome to contact us through our Customer Portal where we will swiftly endeavor to resolve the issue. If you are not yet an abdicar.com customer, you can use the same Customer Portal to find out which abdicar.com web hosting package is best for you.